services-daycare — Daycare Services

We create special days full of fun, activities, love and care.

About

A note from the owners
Mark & Theresa

"As the caregivers of other people's children, we wanted to create a place where we could confidently take our own dogs. This was at the forefront of our minds as we began planning The Pet Mahal. It is vitally important to us that we not only provide a safe and clean place for pets to stay but that they enjoy our place so much that they wag their way in when they come to visit.

Certainly, there are many good facilities that board pets and adhere to all the highest standards. But do they make every effort to tend to each pet in their own individual style? Do they pay attention to the little preferences that they each have? Do they do what it takes to make each one feel like they are in the only other place like home? These are goals and visions that set us apart from the rest the little extras that are SO important.

We look forward to each new day with all of our pet babies and we look forward to partnering with you in caring for yours. We believe they will love being here as much as we love having them!"

We look forward to meeting you and yours,

Mark & Theresa

FAQs

General Questions

Can I see your facility?

Absolutely, we offer tours between 9:00am-10:15am or 3:00pm-5:00pm. Tours must be scheduled via phone, email, or our website.

Will my pet be stuck in a kennel all day?

We never cage or kennel, we are an all-suite facility. All dogs go out at least every hour and a half to go to the bathroom, stretch and get fresh air.

Do you have a security system?

We have a 16-camera system with live feed and cloud recording for unlimited playback.

What if there's a fire?

We are directly across the street from the Ashley River Fire Department. There is an online fire alarm system and a sound alarm directed to the fire department. There's also a lockbox system that allows the fire department immediate access into the building.

How big is your facility?

Our inside space is just over 5,000 square feet and outdoor space is just over 15,000 square feet with a solid 8' wooden fence and artificial turf.

Do you offer a military discount?

We proudly offer a military discount.

Do you have a standard operating procedure for sanitation?

Yes, we do. We regularly attend and participate in continuing education courses to improve all aspects of the business.

Boarding Questions

What qualifies you to take on the serious task of boarding animals?

Sadly, there is no regulation in South Carolina regarding pet facilities, but we practice as if there is and we are also active in legislation that encourages regulation so that all facilities must adhere to common practices of safety and cleanliness. We are the only PACCC certified facility at present (3/17/17) in South Carolina.

What do I need to do to set up boarding?

Create a new customer profile by clicking “Request Reservation”. Once you have completed the profile, an assessment will need to be scheduled. A completed service agreement, proof of current vaccinations for Rabies, Distemper and Bordetella along with a paid deposit of one night's stay or 50% for holidays -Can I pick-up or drop-off on the weekends? We offer drop off and pick up on Sunday between 4:00pm & 5:00pm.

Do you have an economy rate?

No, because we are an all-suite facility. We do not crate.

How often do they get to go out?

All pets go out at least every hour and a half.

Can I pick-up or drop-off on the weekends?

Yes, we offer both Saturday and Sunday lobby hours of 7:30-8:30am & 4:00-5:00pm.

Why do I have to pay a deposit?

Fortunately, we are commonly booked to capacity so we must have a deposit to secure a reservation.

Is the deposit refundable?

The deposit is non-refundable, but with a 48 hours notice of cancellation prior to arrival time for regular boarding and 72 hours for holiday boarding, the deposit will be applied as a store credit.

What if I forget to bring their food?

We always have house food available for purchase for $2.50 per meal or a high quality grain free house food for purchase for $3.50 per meal.

Wet food is also available for purchase at $3.00 per meal.

Do you administer medications and if so is there a charge?

We do administer medications as well as give subcutaneous insulin injections. There is a $2.00 administration fee.

Do you have food/snacks/ treats for purchase or do I have to bring them?

We encourage all guests to stay on their regular diet but we do offer gourmet house-made meals as well as an extensive array of add-on treats for purchase.

What all should I bring for boarding?

You will need to bring their food individually bagged, and any medication if necessary. We provide elevated beds, blankets, and bowls. You may bring a toy or bone as long as they are not a choking hazard.

What vaccines do I need for boarding?

Rabies, Distemper, and Kennel Cough (Bordetella).

How far out do I need to reserve a suite?

At least 2 weeks for non-holidays and 2 months for holiday.

What do they sleep on?

All suites include a raised bed at no additional charge.

Daycare Questions

What vaccines does my pet need for daycare?

Rabies, Distemper and Kennel Cough (Bordetella).

How do you know my pet can play with others?

All pets are assessed prior to open play.

What is an assessment?

A full assessment is an evaluation that takes 2-3 hours that introduces your pet to other humans, food, toys, barriers and play with other dogs to determine whether they are a good fit for open play. If they are a good fit then they are assessed as to what groups they fit best with for safety and happiness.

What if I don't want my pet to play with others?

Open play is at the discretion of the owner. If open play is not desired for daycare, boarding or in-house pet-sitting then they will go out in a private area at least every 1 ½ hours.

Can my pet get hurt in open play?

Yes. Dogs commonly mouth and paw each other in very active play. They do get tiny punctures and scratches on occasion. We are equipped to handle minor injuries and cleanse and medicate them asap. They are documented and shared with the owner as soon after occurrence as possible.

What do you do to prevent injuries?

We keep dogs in their respective play groups and supervise constantly by trained staff.

What do you do if there is an injury?

Clean and medicate. Document and share with owner asap.

Grooming Questions

How long does it take for grooming?

Small dogs and short haired dogs generally take about 2 ½ hours. Larger dogs and thick coated dogs can take upwards of 5 hours depending on drying time.

Why does it sometimes take over 4 hours for grooming?

There are many factors that come into play during the course of a day in a grooming salon, namely, fleas and stress. Fleas, of course, must be treated immediately and that alone can hold up all other appointments up an hour or more depending on the severity. Dogs that are extremely stressed may need several breaks that adds to the appointment time and can put others on the schedule behind. We put the well-being of the pet at the forefront, not speed. Grooming can be a stressful necessity for some dogs so we do not do "express" grooms and we will not hurry our care for the sake of the owner that wants it done quickly. We mean no disrespect but if you want it done "quick" then while we are the best salon for your pet…we are not the best salon for you.

What vaccines are required for grooming?

Rabies, Distemper and Bordetella (kennel cough).

Do I need an appointment for grooming?

Yes. We can on occasion do walk-ins and nail trimming does not require an appointment.

What kind of products do you use on the animals?

We only use products approved for animals.

Can my pet get fleas from your facility?

It is possible to pick up a flea from a salon but if your pet is on flea treatment, the flea will not survive.

Do you cage dry with heat?

Absolutely not! Even though heat speeds the process of drying and is best for fluff drying, we NEVER cage dry with heat due to the extreme danger posed.