What qualifies you to take on the serious task of boarding animals?
Sadly, there is no regulation in South Carolina regarding pet facilities, but we practice as if there is and we are also active in legislation that encourages regulation so that all facilities must adhere to common practices of safety and cleanliness. We are the only PACCC certified facility at present (3/17/17) in South Carolina.
What do I need to do to set up boarding?
Create a new customer profile by clicking “Request Reservation”. Once you have completed the profile, an assessment will need to be scheduled. A completed service agreement, proof of current vaccinations for Rabies, Distemper and Bordetella along with a paid deposit of one night's stay or 50% for holidays -Can I pick-up or drop-off on the weekends? We offer drop off and pick up on Sunday between 4:00pm & 5:00pm.
Do you have an economy rate?
No, because we are an all-suite facility. We do not crate.
How often do they get to go out?
All pets go out at least every hour and a half.
Can I pick-up or drop-off on the weekends?
Yes, we offer both Saturday and Sunday lobby hours of 7:30-8:30am & 4:00-5:00pm.
Why do I have to pay a deposit?
Fortunately, we are commonly booked to capacity so we must have a deposit to secure a reservation.
Is the deposit refundable?
The deposit is non-refundable, but with a 48 hours notice of
cancellation prior to arrival time for regular boarding and 72 hours for
holiday boarding, the deposit will be applied as a store credit.
What if I forget to bring their food?
We always have house food available for purchase for $2.50 per meal or
a high quality grain free house food for purchase for $3.50 per meal.
Wet food is also available for purchase at $3.00 per meal.
Do you administer medications and if so is there a charge?
We do administer medications as well as give subcutaneous insulin injections. There is a $2.00 administration fee.
Do you have food/snacks/ treats for purchase or do I have to bring them?
We encourage all guests to stay on their regular diet but we do offer gourmet house-made meals as well as an extensive array of add-on treats for purchase.
What all should I bring for boarding?
You will need to bring their food individually bagged, and any medication if necessary. We provide elevated beds, blankets, and bowls. You may bring a toy or bone as long as they are not a choking hazard.
What vaccines do I need for boarding?
Rabies, Distemper, and Kennel Cough (Bordetella).
How far out do I need to reserve a suite?
At least 2 weeks for non-holidays and 2 months for holiday.
What do they sleep on?
All suites include a raised bed at no additional charge.